This one-day course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. Participants learn how to diagnose the root cause of accountability issues and use that knowledge to address problems in a way that is motivating and eliminates barriers to success. Real-life application of the skills is reinforced through videos, group discussions and skill practice. Participants practice skills learned in Crucial Conversations by talking about violated expectations in a way that promotes two-way accountability and teamwork.
Prerequisite = Completion of a 2-day Crucial Conversations course with CORE Training.