Dealing with Difficult Inpatient Situation
Customer Service Training
Dealing with Difficult Inpatient Situations will help inpatient caregivers (Nurses, Care Partners, Respiratory Therapists, etc.) to think critically and strategically about their profession. The course provides tools and strategies to assist with a variety of challenging patient behaviors and acuities. Participants will compare and contrast healthcare to other service industries, discuss the unique challenges facing today’s providers, and develop and implement approaches to excel with even the most difficult patient circumstances. The importance of practicing self-care will also be examined and interactive activities will allow participants to take CICARE to the next level while treating our patients and ourselves in the most compassionate way possible.
Please note that this class is specifically geared to an inpatient audience. If you are an inpatient provider, our Dealing with Difficult Outpatient Situations course is designed for you.
• Examine the passion and power that comes from being a committed and connected caregiver.
• Determine the similarities and differences between healthcare and other service industries.
• Examine myths about quality caregiving and identify successful perspectives that can contribute to a positive patient and caregiver experience.
• Uncover emotional triggers and practice managing those triggers during difficult patient situations.
• Demonstrate how to effectively deal with an agitated patient who threatens their safety and the safety of others.
• Identify the “ABC’s” of caregiving and practice using them to de-escalate agitated patients and family members.