Crucial Conversations is a 2-day course that teaches skills for creating alignment and agreement amongst team members by fostering open dialogue around high-stakes, emotional, or risky topics. By learning how to assertively speak (and be heard), and encouraging others to do the same, participants will begin to address sensitive conversations with confidence and collaborate more openly with colleagues to make the highest-quality decisions. Participants will engage in extensive in-class practice, group discussion, and personal reflection as they explore and master these crucial skills.
Crucial Conversations is a 16-hour course scheduled on two non-consecutive dates.
To enroll in the series of classes, simply select the date which corresponds to Day One for the series you wish to attend.
Content for this course builds from one day to another, so please make sure you are able to commit to both training days before enrolling. Not attending one of the scheduled training dates will result in an incomplete status for the course.
- Learn how to speak persuasively, not abrasively
- Foster teamwork and better decision making
- Communicate acceptance rather than resistance
- Resolve individual and group disagreements