Very informative, this class needs to be required for all managers/ directors.
This training opened my opens as a leader at UCLA. I feel empowered to be a better manager and proud that UCLA fosters the culture of learning and investing in the most powerful asset of long last success, the people.
The knowledge learned in these courses is priceless. It will make you a better manager and a better person.
This is my favorite class. The handout booklet is truly a "textbook" for learning and referencing. Both my professional and personal life benefit from everything greatly.
Excellent!! To have a trainer with so much passion for enforcing great phone & communcation ettiquete and to prioritze great patient care. I will love to take more classes on different subjects -- very imformative. Thank You!
Already using these new tools/skills -- wish I had them years ago. It would have saved me a lot of frustration and would have benefited my employees. No time like the present!
This class helped me learn how to be a better coach to my employees.
Being a brand new practice/clinic manager I found this series of classed extremly beneficial -- provding me the tools I will need to be successful.
This was excellent class. I feel better equipped to handle some of the staff issues at the office.
I was looking forward to this course and I am so happy that I joined the class. Thank you [BRITE Trainer] for making the class envirnoment very enjoyable
Excellent course! Straight to the point and practical. This training is perfect for all new & existing managers or supervisors.
Excellent training: trainer was energetic, articulate & extremely approachable & helpful.
This has been the best training course I have ever gone to in all my working years. [BRITE Trainer] has the perfect personality and skill level for this position. He was great!! Training material was user friendly and very educational.
[BRITE Trainer] has an incredible, positive, lasting impact! He provided the information in an easy to grasp way and is an extremely encouraging, capable teacher.
I'm so glad to finally see that UCLA is offering these tools. This will make for better & safer campus & employee support. Thank you
Excellent! Thank you [BRITE Trainer]! Situational examples w/ practical tools was helpful and what I was lacking to do my job better!
The class was informative, fun, and inspiring. I highly recommend that all staff - new & seasoned - take this course. [BRITE Trainer] was wonderful!
Examples/situations presented in lecture and modules accurately reflect real life patient interactions. The advice given is highly effective and easily used in practice.
Had a really great time, met wonderful people, had a great experience, and left here with a smile and a positive outlook in my life -- internal/external.
[BRITE Trainer] is a dedicated instructor with a genuine concern for people and desire to see his students excel.
I love the fact that I was able to laugh and learn at the same time.
This was the most fun and most useful out of all the BRITE classes. As always, [BRITE Trainer] is great at instructing & keeping all of us enagaged and participating, really enjoyed it!
Far more effective than any video could ever be - A must for all UCLA employees!
The class was fantastic and I learned and gained so much knowledge from when I first started.
[BRITE Trainer] has a genuine interest for individuals who truly desire personal growth. It is very clear that he enjoys his work, which makes me want to seek my true path in life.
Every BRITE class I've taken has been excellent across the board. I've been in service (hotel & hospital) for 21 years, and this is all relevant & crucial for success Thank You!!
[BRITE Trainer] is an expert at what he does! He is able to engage with the entire class and provides material on all topics covered in class. I feel [BRITE Trainer] is very helpful and I would recommend this class to any employee dealing with patients over the phone.
[BRITE Trainer] is an accomplished trainer. This is the third class that he has been the trainer and I learned and gained a lot of techniques that I will be able to use in my present job. Thanks [BRITE Trainer]!
With the information I was given by [BRITE Trainer] I'm confident that I will be able to calmly defuse any difficult situations that may arise, especially if I put myself in the customers shoes, remembering that we are all customers at times.
This training is essential to teach effective & inspirational leadership style -- not just for leaders at UCLA. Let's make it contagious!
It's great to learn with my management peers. They are going though similar challenges. Great constructive atmosphere.
This series of classes was exactly what I needed as a new manager here at UCLA. I discovered much about myself as well as what I can achieve as a manager and how I can inspire other to achieve their goals and thrieve!
My first management course- love it I want more. I didn't realize how I really needed it.
Awesome experience! [BRITE Trainer] is very detailed. Kept my attention all the time, met all my expectations.
I love this session. I came in with no understanding of what encounter means and after this training course, I am fully confident that I will be to perform the learned skills at my workplace. [BRITE Trainer] is an amazing speaker/presenter. He definitely made this training enjoyable.
This class is a great asset and very important for improving UCLA overall. [BRITE Trainer] is awesome!
Loved this class, I'm grateful UCLA provides us with training and I appreciate the time and energy placed in BRITE.
Great class for all employees to take -- should be required by all supervivors and managers.
Love it! Thank you very much for providing us with the tools to handle the difficult situations. The whole group was very engaged and I'm sure that they'll exercise what they learned today.
I am very grateful to [BRITE Trainer] and to UCLA for providing us this opportunity to master our skills. Thank you!
The class was a lot of fun! I'm glad I was able to take my time to get used to the screens & was able to practice our scenarios! [BRITE Trainer] was very helpful and always answered my questions & made me understand before continuing.
Thank you for these classes. They help reinstate the little things we all ready know however they make a world of a difference for our jobs.
This class is a critical part of learning how to correctly encounter patients. [BRITE Trainer] was absolutely amazing at explaining both the "hows" and whys" of the process. He gave me the tools needed for me to feel confident when encountering. Thank you!
What makes this class great is the enthusiasm & expertise of the teacher. He wants the UCLA staff to excel & be on the same page so that UCLA can grow as a health oraganization & more importantly that we have great patient encounters.
Great class!!! Very informative! Great refresher! BRITE was an excellent choice for UCLA. Awesome instructors
I am very excited to go apply everything I learned in this class to my actual job. I feel exceptionally confident about everything we covered in this class. I am truly amazed at how much I learned here. Thanks!
This class provided all of the explanation for the basics that will be used on a daily basis. Good job! The trainer was excellent! —K. Davis
Now everything is much easier. —M. Gonzalez
This class is very helpful in giving its students the confidence to use the system by laying the ground work. —M. Aldridge
This training course provided me with the information that I was looking to obtain. While we went over the entire book provided, we paid particular attention to the topics that applied directly to my job...even provided examples from my clinic. I would definitely recommend this course to other UCLA Healthcare staff members. —A. Anderson
I truly believe that the instructor was compassionate about his job and about getting the message across to the class. His positive attitude was contagious.—S. Fields
This class is great. It helps us understand to be positive always. Keep a smile and you will get smiles!—S. Medina
I learned a lot from this class. The trainer gave me great tips to remember, but above all he encouraged me to be better at my job.?D. Gomez
Although it’s an acronym, the name BRITE holds true to the course objective. It’s the “BRITE” start that we have needed for a long time! —L. Villalpando
I have been able to develop/set goals for personal growth and will know how to encourage staff to be more successful. —A. Robles
What a wonderful, energizing, invigorating course! It made me be more introspective about myself & helped me grow professionally and personally! Thank you! —G. De Couto
This was an excellent class for managers and helps equip us to keep our staff accountable while also reinforcing our responsibility to customer care. Great way to connect with other managers. – M. Donovan