April Stokes - Process Manager/Interim Assistant Director
April has over 15 years of service in the Healthcare Industry. April first joined UCLA in August of 2010 as an
Administrative Assistant. April received many opportunities to continue her professional development working as a
Call Center Agent, Authorization Coordinator and a Clinic Manager. Some of her responsibilities in these roles
included transitioning high volume private practice operations, training and coaching over 15 direct reports, and
compiling annual budgets of over 5 million dollars.
During her tenure, April consistently exceeded department objectives by maintaining a 98% satisfaction rating in
patient experience. April later accepted the position of Process Manager with Revenue Integrity in November of 2016,
and is currently the Interim Assistant Director for the FERC team.
Fun Facts: April quotes, “I truly enjoy cooking! You could say I am somewhat of a “foodie”. I love many types of
cuisine. Outside of my love for food, I enjoy traveling with my friends and family.”
Anitra Lopez - Process Manager
Anitra has been a part of the healthcare industry for 21 years. Prior to joining UCLA, Anitra worked as a medical
biller and assisted with utilization management and credentialing. Anitra began her journey at UCLA in July of 2005
as a Patient Biller III for the Faculty Practice Group. In 2016, she joined the Revenue Integrity Unit as an Appeals
Anitra’s areas of expertise include medical billing, insurance verification, medical claims collections, and
extensive knowledge of insurance payers. Anitra received an Associate of Arts degree in Liberal Arts and Sciences
with an emphasis in Health Professions from West Los Angeles College.
Fun Facts: Anitra enjoys cooking, reading and taking relaxing walks on the beach.
Gilbert Pitre - Process Manager
Gilbert has been in the Healthcare industry for over 15 years. He has been an employee of UCLA since 2011. His
experience includes over 10 years of medical billing and 5 years of Care Connect Training here at UCLA. Gilbert is
credentialed in Resolute PB, Cadence, Referrals, Kaleidoscope and H.I.M.
Fun Facts: When not working, Gilbert enjoys quiet time drawing, and spending time with his family. One of his
favorites quotes is: “Don't think, feel! It is like a finger pointing away to the moon. Don't concentrate on the
finger or you will miss all that heavenly glory. Do you understand?”
- Bruce Lee
Melinda Donan - Process Manager
Melinda’s professional experiences spans to over 30 years in the medical industry. She has been employed with UCLA
for 2 Years.
Melinda’s area of expertise include AR Collections, Appeals Writing, Facility Billing, Customer Service, First level
Collections, Denials Analysis &Trending, and Training and Development. Melinda is also a Certified Lean Six Sigma
Green Belt, Certified Revenue Cycle Representative, UCLA Management Development Certificate, and a Certificate of
Achievement in Project Management.
Fun Facts: Melinda loves the outdoors and photography.
Patricia Guibeau - Process Manager
Pat officially joined UCLA in November of 2015 with over 25 years of healthcare experience. In 2012, Pat first
encountered UCLA as a short term contracted Care Connect training team member as a credentialed trainer.
Prior to joining UCLA, Pat had the opportunity to express her expertise in a leadership role as a Supervisor/ Manager
of Physician billing and Insurance Claims Cost Recovery. She fulfilled other positions such as Facility Reimbursement
Analyst, Claims Examiner, Claims Adjuster, Utilization Management Coordinator and a Provider Network Manager. She has
also worked for several major insurance payers, two medical groups, and two hospital facilities.
Fun Facts: Pat enjoys taking walks on the beach. One of her favorite quotes is “life is like a box of chocolates, you
never know what you’ll get inside”.