Each day, our Physicians' Billing Office collectors, coders and billers face a variety of operational challenges. The issues they most consistently address are related to billing, claim adjustments, payor denial follow up, coding, compliance, medical records, customer satisfaction and patient confidentiality.
Maintaining succinct, comprehensible policies that represent UCLA Faculty Practice Group's philosophy of dealing with each unique situation ensures efficiency, consistency, and quality in the services provided to our patients and physicians.
These policies reflect our organization's core values, goals and objectives. They are designed to provide consistency with industry wide best practices and promote compliance with governmental regulations, private payor contractual obligations and standard healthcare professional claims billing conventions.
This website provides a mechanism for FPG to communicate service expectations with our PBO staff. Having the reader in mind it provides hands-on samples of forms, reference materials and policies to support our PBO staff in their daily decision making processes.
The continually changing healthcare environment periodically dictates new rules and regulations. Therefore, policies are frequently updated to keep pace with internal changes and external forces affecting our operations.
This website contains most up-to-date PBO policies.